Frequently Asked Questions
Q: Why should I book using this website?
A: By booking directly using this website you are guaranteed the best rate available including a complimentary continental breakfast. Booking directly with us gives you more control over your stay if changes occur without third-party formalities.
Q: What is the earliest I can Check-in?
A: Standard check-in time is 2 pm, however, given the notice we will do our best to provide an earlier check-in time.
Q: Can I arrive after reception hours?
A: Yes we offer 24hr check-ins via our night bell. Please call us if you want to arrive after 8 pm for special arrangements.
Q: Do you offer parking?
A: Yes, we have high-roof undercover parking directly in front of every room.
Q: Are your rooms non-smoking?
A: Yes, we have a strict non-smoking policy inside all rooms.
Q: Do you have a restaurant?
A: We serve a complimentary continental breakfast when booking directly.
Q: Do you offer room service?
A: Yes, for both breakfast and dinner. We also have a bar in the restaurant.
Q: Do you have WIFI in guest rooms?
A:
Yes, we provide free unlimited WIFI throughout the entire motel.
Q: Do you have an outdoor entertainment area?
A: Yes, we have a garden pool BBQ area.
Q: How close are you to the shops?
A:
Dalby Retail Centre is within a 5-minute walk and boasts specialty stores for those essential and indulgent needs. It’s 2 minutes by car to Dalby Shopping World, including Big W, Woolworths, Telstra and more.
Q: How close are you to restaurants?
A: We are within 2-5 minutes by car to a number of quality restaurants, cafes, and popular fast food outlets. Please visit Google Maps for a detailed list.
Q: Do you have Smart TVs in guest rooms?
A: Yes, all rooms have smart TVs including access to applications such as Netflix, Youtube, etc.
Q: What is your Cancellation Policy?
A: Cancellations must be made at least 24 hours prior to the check-in date and time. Cancellations received in less than 24 hours, the full amount for the first cancelled night will be charged.
Q: How do I guarantee my booking?
A: Payment details are required at the time of booking to secure your stay.
Q: Do you allow pets?
A: No, we have a strict no pets policy. Exemption to service guide dogs.